Posted by steve on 9, 2001 at 2:13 PM:
In Reply to: Warning - Avoid ArcadeSticks.com posted by ED209 on 3, 2001 at 7:50 PM:
I too have had problems with Drew, but I don't think he is a liar. I do think he is very disorganized and needs to get on top of things. His e-mail box is often full so you can't contact him. He was VERY slow to ship my order, and failed to provide a tracking number (even though he specifically stated he would). I bought quite a bit of stuff including two auctions, and I have recieved most of it. He packs the items VERY well, it took me 30 minutes to unwrap everything. He did acknowledge that he forgot to ship some items and said he would ship them out and I believe him. If you read his feedback on ebay you'll see that for the most part, he is very good but there are several complaints, most being slow shipping/poor communication. So basically if your patient you will get your order. He never did specify when I would get it, and EVERYONE will wait for a check to clear before sending you the items. Anyone that doesn't is crazy.
: I thought that I'd pass along my experience with Drew at Arcadesticks. I could post a lengthy description of the situation, I'd rather just point out a few thing:
: 1. Drews site, while listing prices, has no way to order on-line or even call in an order. While I've dealt with Bob Roberts in a similar manner, keep in mind that Bob's reputation is spotless while Drew has a track record of not shipping items in a reasonable period of time.
: 2. Drew only accepts checks and money-orders. OK, fine. But I wish that he would have told me that he'd wait for the check to clear before shipping my items. Nowhere on his website or in his e-mails does he state this. If he's going to try to pass himself off as a legitimate business, he should at least use a check verification service or accept payment from a service like PayPal. I'm supposed to send him money then wait weeks because I might try to rip him off? When was the last time you went into a store and wrote a check for something, then was told you'd have to wait two weeks before you could take the items home?
: 3. I added 4 trackball bolts to my order, paid for them but never received them. I've e-mailed Drew 6 times since 2/15 and he still hasn't sent me my money back. I ended up buying them from Happ Controls for considerably less than Drew charged, and had them in 2 days. I also received a packing list and receipt from Happ. Drew doesn't even include a copy of the e-mail order to verify that all items listed where shipped.
: Basically, this guy is a joke. If you shop around, you'll find that most of his items are over-priced. He has a history of bad customer service (just search 'arcadesticks' on Deja.com) and is either extremely disorganized or just a liar. I was really hoping that the transaction would have gone well because I buy lots of parts, but I'll just continue to buy from Happ Controls and Bob Robert. I've never had any problems dealing with them, and always receive what I ordered within days.
: Drew and Arcadesticks should be avoided. Consider yourself warned!
: Rick
: p.s. Drew still owes my friend $35 for a PCB he bought on Ebay back in Jan. His guy is a real loser!