Posted by NIVO on 1, 2001 at 10:18 PM:
In Reply to: Canton, How did you know I was in Ohio? *nt posted by JimK on 1, 2001 at 9:51 PM:
: : : Hi all, since Doug Hansen is only one to write about his imperial trackball experience I thought I would share mine. BTW Thanks Doug for the info you emailed me. My adventure started in mid January. I called imperial and they informed me that the ps2 trackball was on backorder and would take awhile to get. Fine I said I really wanted one. 3 weeks later I called again to see what the status was. I talked with a salesman Bob Lipinski. He was very nice, and very helpful. Bob informed me that somehow my order got
: : : lost and he would take care of it. It would ship out
: : : the following day. I waited 10 more days... no trackball. I called Bob back. Bob was furious. He explained difficulties they were having with new computers and inventory system. He said he would hand write the order and fax it to the factory. He said it would ship the next day. Later that same day a trackball showed up on my doorstep. So I called Bob back and told him one arrived. So he said he would have to cancel the hand order he sent in for me. He said no problem and was happy that I got it.
: : : So the end result was my imperial order had some problems. But the sales staff... well my guy (Bob Lipinski) was very nice and very helpful. All in all my experience with imperial was very good. The company was very attentive to my problems and sorted them out relatively quickly. As for the trackball, I
: : : haven't installed it yet but will post later. spinning
: : : it on my desk is just awesome so far.
: : : Just info for all of you,
: : : Jim K.